LYS Return Policy
All purchases are NON-REFUNDABLE. Once an order is placed, we ARE NOT able to honor CANCELLATIONS/REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS! LYS will gladly exchange within 48 hours of receiving your package. If there are any issues with an item(s), you must complete and submit our return form below within 48 hours of receiving your package(s). Once the form is received, a LYS team member will contact you directly with following steps. If the request is made after 48 hours of delivery date, the request will NOT be honored. Returned merchandise for exchange/store credit must be sent back within 3 business days after the request is accepted by a team member. The returned package must also be scanned in at the post office for all updates to be tracked.
LYS has the right to refuse the exchange of any merchandise that it determines does not meet its requirements. Merchandise must be unworn, unwashed and in original condition with all original tags attached. LYS is not able to accept exchanges on promo sale items, marked down items, swimwear/bodysuits, white/nude colored items, loungewear, t-shirts, leggings, or accessories.
All custom orders/made by order items are NON-Refundable/NON-Exchangeable.
Original shipping and handling costs are non-refundable and the consumer is responsible for all shipping and handling costs associated with returning merchandise. After LYS has received your package, we will contact you immediately to confirm all details and have the exchange item(s) shipped to you. After the exchange of the first order, the second item that you exchanged for is final sale. "Return To Sender" packages get store credit unless shipping is repaid.
503 S 52nd St. 1st Floor
Philadelphia, PA. 19143